FAQ
FREQUENTLY ASKED QUESTIONS
LOCATION AND ARRIVAL:
Where are your accommodations?
We offer accommodation in Rovaniemi, Kilpisjärvi and Karesuvanto.
Where is the nearest airport and train station?
The nearest airports are in Enontekiö, Kittilä and Rovaniemi.
The nearest railway stations are in Kolari and Rovaniemi.
ACCOMMODATION:
Where can I get the keys?
The keys can be found in the key box.
Where are the villas located?
Villas are located in Rovaniemi, Karesuvanto, near Könkämäeno, in Syväjärvi in the Tarvantovaara wilderness and in Kilpisjärvi.
SHOPS AND RESTAURANT SERVICES:
Where are the nearest shops and restaurants?
Kilpisjärvi has Kilpishalli and Restaurant Kilpis. In Rovaniemi there are malls, many shops and restaurants.
Karesuvanto has a Rajacafé Karesuvanto café-restaurant, a transport station (Neste) and a shop. Handlar's supermarket you can find accross the river in Sweden.
EXCURSIONS AND EXPERIENCES:
Where can I book an excursion or an experience?
+358 40 5445385 (Tuomo)
How many people can fit in the trip at one time?
We have planned excursions mainly for 2-8 people. If it is a larger group, contact our team and we will plan and tailor the trip just for your group.
TRANSPORTATION:
Do you arrange transportation to excursions?
Yes. We arrange pick-ups for excursions mainly in the Rovaniemi area. All pickups are negotiable all around Lapland.
Do you arrange other transportation?
We provide transportation services mainly in Rovaniemi area, Karesuvanto, Kilpisjärvi and between these destinations.
We provide also airport shuttle services at Rovaniemi and Enontekiö, and from Kittilä airport to Enontekiö.
All of our transportation services are customizable to your needs. Bookings and more information by email or phone.
CANCELLATION POLICY:
Can I cancel my reservation free of charge?
Cancellation 7 days or earlier before the event or booking is free of charge.
3-7 days before the event or booking, 50% of the payment will be charged.
Less than 48 hours before the event or booking, 100% will be charged.
Stricter conditions in some villas.